Listening Advantage Online Open Course

Attend as an independent delegate and improve your power to listen, understand and influence

Our Open Course, run by Richard Mullender and Katie Bleach, offers you a rare opportunity to access the Institute’s training as an independent delegate. Alternatively, if you’re booking on behalf of an organisation, you can send a group of up to eight employees.

Sign up for our next online course starting 29th September 2025

Course Content

• What you'll learn

  In two-hour workshops, over the course of four weeks, you’ll learn how to:

  • Set an outcome for every in-person meeting, phone or video call.
  • Adopt a position to put your brain on high alert.
  • Select a mindset for success.
  • Subtly use minimal encouragers to keep someone talking.
  • Identify – at speed – the unintentional insights a person will reveal when you don’t interrupt.
  • Echo, to delve deeper without changing the subject.
  • Differentiate between facts, emotions, motivators, values and beliefs in what someone says.
  • Identify, select and interpret the key words that turn information into intelligence.
  • Turn questions into suggestions by stating your impression.
  • Sell a course of action using the other person’s values, beliefs and motivators, rather than your own.
  • Test your hypothesis without offending the other person.
  • Work as a team during meetings so you stick to pre-agreed roles and never undermine each other.
  • Deliver a benefit-rich proposal using the intelligence you’ve gathered, so you get buy-in for a solution that precisely mirrors their priorities.
  • Know how to bargain with the four negotiation tradeables.
  • Review success.

  
  

  Throughout the sessions, we’ll pair you up with other delegates in breakout rooms to practise the skills and report back. This means the exercises you do come as close as possible to face-to-face interaction.

September 2025

Richard Mullender and Katie Bleach will deliver the four-week course for two hours a week, starting on 29th September 2025.

• Four Week Course Mondays from 29th September to 20th October

  Spaces Available

  Week 1: Monday September 29th

  4pm – 6pm GMT

  Week 2: Monday October 6th

  4pm – 6pm GMT

  Week 3: Monday October 13th

  4pm – 6pm GMT

  Week 4: Monday October 20th

  4pm – 6pm GMT

  Course Prices

  £550 per delegate

  Places strictly limited. Maximum 14 delegates per course.

  Book Now