WFH Wellbeing

Hi to you all and welcome to these LIVE broadcasts.

At this time of uncertainty, it’s our responsibility to listen to the people around us. People are fearful as we face a crisis that none of us have lived through before.

All of us are worried about the health of our loved ones, young and old. Some have the added burden of whether they can put food on their family’s table.

This six-part course can’t give you certainty about any of those things but it will equip you with the skills to spot the signs when someone is feeling the stress, and help you to keep and build relationships with everyone around you, from family and housemates to your colleagues, bosses or suppliers.

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  This course is designed to give you the skills used by Hostage Negotiators so you can use them in all walks of your life. They are aimed primarily at surviving and thriving while you work from home, but as you will find, they are much more than that and can be used everywhere.

  Before we start to learn those skills, I want to set your minds at rest. When we run these courses, many people ask, “Can I learn these skills or are some people just naturally good?” In other words, can I do it?

  So, to begin with I want to introduce you to me. I was born in the 1950’s, a working-class boy from Brixton, the fifth child of honest hard-working parents.

  My mother stayed at home to look after us six children, while my father worked in the Sunlight Laundry on the shop floor.

  I had a good fifties and sixties education and left school at 16, joining the army as a private one year later. On leaving the army after four years, reaching the rank of corporal, I settled into civilian life.

  I had numerous jobs including welder, wages clerk, deck hand on a hovercraft and many others. Eventually I joined the police, and after many years as a detective I was selected to become a hostage negotiator. I finally ended my police career as Lead Trainer at Scotland Yard’s National Hostage Negotiation and Crisis Unit.

  Why am I telling you all this? Because I’m looked on as an expert in this field and as you can see, everything I know, I learnt away from school or university.

  This course is practical and is designed to give you skills that all of you can use.

  I have never been interested in why something works, I am only interested in how I can do it.

  I’ve never asked myself, when talking to someone in crisis, “I wonder what Freud would do?” I’ve always gone back to, and relied on these basics.

  These skills are available to everyone, they can be taught and learnt. They need to be practiced, but even that can be easy. There isn’t a single person out there who isn’t capable of becoming a brilliant communicator. You already have all the ability you need. What I’ll do, is teach you how to use that at a different level.

  Welcome to you all.