Highly affordable WFH Survival Skills for your workforce

6 weeks, 6 LIVESTREAM, 60-minute sessions

Home working... Home schooling... Home sharing... So many of your people are under enormous pressure right now. The likelihood, of course, is that you are too. Because we’re all having to work, and live, in circumstances we’ve never encountered before.

So how can you support your people to ride this storm? To effectively manage remote WFH relationships? To share space 24/7 with housemates or family, without a daily meltdown? To navigate the demands of home and work when the boundaries are, by definition, blurred?

This is a fast-paced, 100% practical course. By the end your people will be equipped with elite communication survival techniques.

Skills Cost Welcome Letter


various images of people working from home

“After a year of isolation, many workers would probably love to be heard.”

Bartleby Column, The Economist interview with Richard Mullender, 23 January 2021

Help your employees thrive - personally and professionally - with these essential communication and survival skills

Week 1

  1. Keep and build relationships during the pandemic.
  2. Collaborate with colleagues online by listening as if lives depended on it.
  3. Stay outcome-orientated, rather than reactive.

Week 2

  1. Build trust and likeability when communicating remotely.
  2. Control your mindset, so that people’s low moods don’t affect your own.
  3. Find out what’s really going on when family or housemates act out.

Week 3

  1. Prepare and plan for important calls.
  2. Deepen relationships by getting the full story and demonstrating understanding.
  3. Learn simple tools to deal with challenging online conversations.

Week 4

  1. Raise your energy to deal with frustrated housemates/family.
  2. State your impression of what’s happening, without upsetting the other person.
  3. Suggest a course of action without offending the other person.

Week 5

  1. Identify early signs of crisis.
  2. Learn the three most important questions you can ask to give you genuine insight.
  3. Influence people under pressure by mirroring their values and beliefs.

Week 6

  1. Embed all these learnings as future life skills.
  2. Learn the ethics surrounding gaining trust, gathering intelligence, demonstrating understanding and exercising subtle persuasion.
  3. Become an all-round more effective communicator during and after Covid.

Catch up on-demand available throughout the course

various images of people working from home

When? Where? How?

Start time11am Tuesday 23rd March 2021
Session duration60 minutes
Course lengthSix weeks; same day of the week, same time, same log-in
HostRichard Mullender
ContentDynamic, 100% practical, WFH communication survival skills
FormatUp-tempo and interactive: polls, chat and lots of feedback
ValueAttendees will be good to go with the skills as soon as each hour is up
AccessSimply send your employees to our streaming site where they can log on with the password we give you

How much does it cost?

Number of attendeesCourse cost per personWeekly investment per person
Up to 50£60£10
Between 50 and 100£54£9

Prices are inclusive of VAT

An open letter from Richard to your team

Richard Mullender

Hi to you all and welcome to these LIVE broadcasts.

At this time of uncertainty, it’s our responsibility to listen to the people around us. People are fearful as we face a crisis that none of us have lived through before.

All of us are worried about the health of our loved ones, young and old. Some have the added burden of whether they can put food on their family’s table.

This six-part course can’t give you certainty about any of those things but it will equip you with the skills to spot the signs when someone is feeling the stress, and help you to keep and build relationships with everyone around you, from family and housemates to your colleagues, bosses or suppliers.

  • Read more..

    This course is designed to give you the skills used by Hostage Negotiators so you can use them in all walks of your life. They are aimed primarily at surviving and thriving while you work from home, but as you will find, they are much more than that and can be used everywhere.

    Before we start to learn those skills, I want to set your minds at rest. When we run these courses, many people ask, “Can I learn these skills or are some people just naturally good?” In other words, can I do it?

    So, to begin with I want to introduce you to me. I was born in the 1950’s, a working-class boy from Brixton, the fifth child of honest hard-working parents.

    My mother stayed at home to look after us six children, while my father worked in the Sunlight Laundry on the shop floor.

    I had a good fifties and sixties education and left school at 16, joining the army as a private one year later. On leaving the army after four years, reaching the rank of corporal, I settled into civilian life.

    I had numerous jobs including welder, wages clerk, deck hand on a hovercraft and many others. Eventually I joined the police, and after many years as a detective I was selected to become a hostage negotiator. I finally ended my police career as Lead Trainer at Scotland Yard’s National Hostage Negotiation and Crisis Unit.

    Why am I telling you all this? Because I’m looked on as an expert in this field and as you can see, everything I know, I learnt away from school or university.

    This course is practical and is designed to give you skills that all of you can use.

    I have never been interested in why something works, I am only interested in how I can do it.

    I’ve never asked myself, when talking to someone in crisis, “I wonder what Freud would do?” I’ve always gone back to, and relied on these basics.

    These skills are available to everyone, they can be taught and learnt. They need to be practiced, but even that can be easy. There isn’t a single person out there who isn’t capable of becoming a brilliant communicator. You already have all the ability you need. What I’ll do, is teach you how to use that at a different level.

    Welcome to you all.

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