Transform your communication
with Richard Mullender's hostage negotiation skills
Our Courses
Our training
We’re all taught to talk. Very few of us are taught to listen. And yet all effective communication starts with listening. Packed with fascinating exercises to help embed new skills, our training redresses the balance.
Our training can be delivered online, hybrid or in real life.
Open courses are exclusively online.
“I want to train my team in listening and negotiation skills”
Give your team The Listening Advantage with a corporate-fit course
Eight hours - flexible delivery to suit your team
Max delegates = 14
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“I’d like to book a keynote or webinar”
“I’m self-funding, what's the best course for me?”
Give yourself The Listening Advantage on our Open Courses
Two-hour weekly online sessions for four weeks
Learn MoreListen, Understand, Influence
What makes our courses different?
They're informed by the experience of British and US Government hostage negotiators. Expect 99% practical application, 1% theory.
Meet our negotiatorsWhat’s our training style?
Lots of practical exercises and role-play. Expect to be entertained, challenged and surprised.
See clients who’ve enjoyed itWhat do we expect from you?
The skills we teach give you access to a person’s mindset without their knowledge. This puts you in a privileged position to influence their actions.
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“This training is profoundly practical and popular. People are really keen to attend and are able to use the tools successfully the next day.”More from our clients