Transform your communication
with Richard Mullender's hostage negotiation skills

Our Courses

We've worked with

Lloyds Bank logo
MoneySupermarket logo
Hg capital logo
Google logo
KPMG logo
University of Cambridge logo
PwC logo
PMI logo
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Our training

We’re all taught to talk. Very few of us are taught to listen. And yet all effective communication starts with listening. Packed with fascinating exercises to help embed new skills, our training redresses the balance.

Our training can be delivered online, hybrid or in real life.
Open courses are exclusively online.

person on a digital conference call

“I want to train my team in listening and negotiation skills”

Give your team The Listening Advantage with a corporate-fit course

Eight hours - flexible delivery to suit your team

Max delegates = 14

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stressed people talking at a table

“I’d like to book a keynote or webinar”

Give them an unforgettable talking point experience

In real life or online

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person working on a laptop from home

“I’m self-funding, what's the best course for me?”

Give yourself The Listening Advantage on our Open Courses

Two-hour weekly online sessions for four weeks

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Listen, Understand, Influence

What makes our courses different?

They're informed by the experience of British and US Government hostage negotiators. Expect 99% practical application, 1% theory.

Meet our negotiators

What’s our training style?

Lots of practical exercises and role-play. Expect to be entertained, challenged and surprised.

See clients who’ve enjoyed it

What do we expect from you?

The skills we teach give you access to a person’s mindset without their knowledge. This puts you in a privileged position to influence their actions.

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Hg capital logo
“This training is profoundly practical and popular. People are really keen to attend and are able to use the tools successfully the next day.”
Lou Baran, Chief People Officer, H G Capital
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