Virtual training throughout September 2020

An open course offers a rare opportunity for you to access the Institute’s training as an independent delegate. Alternatively, if you’re booking on behalf of an organisation, you can send a group of up to eight employees.


Course Delivery

Two hours a week for three weeks, with a 60-minute revision session in week four.

We’ll be using Zoom, so if you haven’t used it before, please download it in advance of your first workshop.


Course Content

  • What you'll learn on our morning and evening courses

    In 3 two-hour workshops, over the course of three weeks, you’ll learn how to:

    • Set an outcome for every phone or video call
    • Subtly use minimal encouragers to keep someone talking.
    • Differentiate between facts, emotions, motivators, values and levers in someone’s conversation.
    • Suggest a course of action using that person’s values, beliefs and motivators, rather than your own.
    • Select a mindset for success.
    • Echo, to delve deeper without changing the subject.
    • Identify, select and interpret the key words that turn information into intelligence.
    • Adopt a position to put your brain on high alert.
    • Turn questions into suggestions by stating your impression.
    • Test your hypothesis without offending the other person.

    Final one-hour revision session

    In the fourth and final week you’ll have the opportunity to practice and explore all the skills you’ve learned. It’s the best way to make sure they stick.

    Throughout the course, we pair delegates up in breakout rooms. This means the exercises you do come as close as possible to face-to-face interaction.

    Read Richard’s experience of delivering our virtual workshops.


New Dates 2020

Richard Mullender, together with the Institute’s Co-Founder, Katie Bleach, will be delivering courses on Tuesdays throughout September, starting on the 8th. The course content is the same for both the morning and evening options, and you need to attend all sessions to get the most from your course.

  • Morning Four Week Course 8th to 29th September

    Spaces available

    Week 1: Tues Sept 8th

    10am – 12 noon

    Week 2: Tues Sept 15th

    10am – 12 noon

    Week 3: Tues Sept 22nd

    10am – 12 noon

    Week 4: Tues Sept 29th

    10am – 11 am

    Course Prices

    £550 per delegate

    Places strictly limited. Maximum 14 delegates per course.

    Book Now
  • Evening Four Week Course 8th to 29th September

    Spaces available

    Week 1: Tues Sept 8th

    7pm – 9pm

    Week 2: Tues Sept 15th

    7pm – 9pm

    Week 3: Tues Sept 22nd

    7pm – 9pm

    Week 4: Tues Sept 29th

    7pm – 8pm

    Course Prices

    £550 per delegate

    Places strictly limited. Maximum 14 delegates per course.

    Book Now

Course Materials

We’ll provide you with two easy-to-use pdf support guides. They work as a practical aide-memoires, proven to embed elite listening skills from day one.