Sign up for our next course in January 2021

An open course offers a rare opportunity for you to access the Institute’s training as an independent delegate. Alternatively, if you’re booking on behalf of an organisation, you can send a group of up to eight employees.


Course Delivery

Two hours a week for three weeks, with a 60-minute revision session in week four.

We’ll be using Zoom, so if you haven’t used it before, please download it in advance of your first workshop.


Course Content

  • What you'll learn

    In 3 two-hour workshops, over the course of three weeks, you’ll learn how to:

    • Set an outcome for every phone or video call
    • Subtly use minimal encouragers to keep someone talking.
    • Differentiate between facts, emotions, motivators, values and levers in someone’s conversation.
    • Suggest a course of action using that person’s values, beliefs and motivators, rather than your own.
    • Select a mindset for success.
    • Echo, to delve deeper without changing the subject.
    • Identify, select and interpret the key words that turn information into intelligence.
    • Adopt a position to put your brain on high alert.
    • Turn questions into suggestions by stating your impression.
    • Test your hypothesis without offending the other person.

    Final one-hour revision session

    In the fourth and final week you’ll have the opportunity to practice and explore all the skills you’ve learned. It’s the best way to make sure they stick.

    Throughout the course, we pair delegates up in breakout rooms. This means the exercises you do come as close as possible to face-to-face interaction.

    Read Richard’s experience of delivering our virtual workshops.


January 2021

Richard Mullender, together with the Institute’s Co-Founder, Katie Bleach, will deliver the course on Tuesdays, starting on the 12th January 2021.

  • Evening Four Week Course 12th January to 2nd February 2021

    Spaces available

    Week 1: Tues Jan 12th

    7pm – 9pm

    Week 2: Tues Jan 19th

    7pm – 9pm

    Week 3: Tues Jan 26th

    7pm – 9pm

    Week 4: Tues Feb 2nd

    7pm – 8pm

    Course Prices

    £550 per delegate

    Places strictly limited. Maximum 14 delegates per course.

    Book Now

Course Materials

We’ll provide you with two easy-to-use pdf support guides. They work as a practical aide-memoires, proven to embed elite listening skills from day one.