Book hostage negotiator Richard Mullender to train your team online

Imagine you’re on the end of a phone negotiating the release of hostages. Diffusing a domestic siege. Or dissuading a would-be suicide. Think how well you’d need to listen, understand and influence. Our founder, Richard Mullender has dealt with just such life or death situations many times. So he knows a thing or two about remote communication. A skillset he’s ideally equipped to share with your team.

Richard Mullender
Richard Mullender delivers all our training under Covid restrictions.

Elite communication skills for the 'new normal' working world

Two hours a week for four weeks, for ultimate stickiness.

Brief us on your team’s needs and your desired training outcomes. We’ll deliver a Diploma course that will enable each of your people to

  1. Set an outcome for every phone or video call.
  2. Adopt a position to put your brain on high alert.
  3. Select a mindset for success.
  4. Subtly use minimal encouragers to keep the other person talking.
  5. Identify - at speed – the secrets that lie in their ramblings.
  6. Echo, to delve deeper without changing the subject.
  7. Differentiate between facts, emotions, motivators, values and levers in the other person’s conversation.
  8. Identify, select and interpret the key words that turn information into intelligence.
  1. Turn questions into suggestions by stating your impression.
  2. Suggest a course of action using the other person’s values, beliefs and motivators, rather than your own.
  3. Test your hypothesis without offending the other person.
  4. Work as a team during meetings so you stick to pre-agreed roles and never undermine each other.
  5. Deliver a benefit-rich proposal using the intelligence you’ve gathered, so you sell-in a solution that precisely mirrors their priorities.
  6. Know how to bargain with the four negotiation tradeables of price, quality, quantity and delivery.
  7. Review success

Throughout the course, we pair delegates up in virtual breakout rooms. This means the exercises they take part in come as close as possible to face-to-face interaction.

The listening institute team in discussion

Add a ‘Live’ Hostage Negotiation Team-Building hour

You can add this hugely memorable and skill-testing experience to the end of any course you book with us. It’s unnervingly authentic since all hostage negotiation is conducted remotely. It’s also a unique opportunity for your team to work together to solve a problem that is literally life or death. (Well, almost literally.)

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“In terms of return on investment, this training is unparalleled.”
Laura Cullen, Learning and Development Director, LMA
More from our clients
Illustration of a certificate

We issue delegates with the Institute’s Listening Advantage Diploma Certificate on completion of the course

To pass, delegates need to demonstrate that they have learnt:

  • What to listen for
  • How to interpret the true significance of what’s been said
  • Precisely how to pitch a course of action for optimum success
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