See how much you’ll gain

You’ll learn to

  • Listen at an elite level, so you can understand and influence.
  • Prepare, plan and investigate like a hostage negotiator.
  • Use your listening skills to craft winning proposals.
  • Join a hostage role play to hone your negotiation techniques.

Choose your delivery option

We can deliver 8-hours training, either

  • In person at your office, all in one day.
  • In a hybrid model, so two consecutive weeks of 2-hour online workshops, followed by 4 hours in person in your office.
  • OR 100% online, so four consecutive weeks of 2-hour online workshops.

The ultimate sticky content

Brief us on your team’s needs and your desired training outcomes. We’ll deliver the ultimate 'sticky' course that will enable each of your people to

  1. Set an outcome for every in-person meeting, phone or video call.
  2. Adopt a position to put your brain on high alert.
  3. Select a mindset for success.
  4. Subtly use minimal encouragers to keep someone talking.
  5. Identify – at speed – the unintentional insights a person will reveal when you don’t interrupt.
  6. Echo, to delve deeper without changing the subject.
  7. Differentiate between facts, emotions, motivators, values and beliefs in what someone says.
  8. Identify, select and interpret the key words that turn information into intelligence.
  1. Turn questions into suggestions by stating your impression.
  2. Sell a course of action using the other person’s values, beliefs and motivators, rather than your own.
  3. Test your hypothesis without offending the other person.
  4. Work as a team during meetings so you stick to pre-agreed roles and never undermine each other.
  5. Deliver a benefit-rich proposal using the intelligence you’ve gathered, so you get buy-in for a solution that precisely mirrors their priorities.
  6. Know how to bargain with the four negotiation tradeables.
  7. Review success.

Online, or in-person, your team will enjoy a highly interactive course, with lots of breakout exercises and lively conversation.

Hands tied behind back

Grand Finale
- team members join in a Live Hostage Negotiation role play

Learn more

Easy-to-use embedding guides

Each delegate will receive copies of our easy-to-use, drop-down guides in high-retention envelopes. They work as practical aide-memoires, ideal for embedding elite skills from day one.

Listening in 10 Easy Lessons physical pack

Listening in 10 Easy Lessons

5-Stage Negotiation Guide physical pack

5-Stage Negotiation Guide

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“In terms of return on investment, this training is unparalleled.”
Laura Cullen, Learning and Development Director, LMA
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