Transform your communication skills with hostage negotiator
Richard Mullender

Our Courses

We've worked with

Bank of england logo
House of commons logo
Hg capital logo
Google logo
KPMG logo
University of Cambridge logo
PwC logo
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Our training

We’re all taught to talk. Very few of us are taught to listen. And yet all effective communication starts with listening. Packed with fascinating exercises to help embed new skills, our training redresses the balance.

Our training can be delivered online, hybrid or in real life.
Open courses are exclusively online.

person on a digital conference call

“I want to train my team in listening and negotiation skills”

Give your team The Listening Advantage with a corporate-fit course

Two-hour weekly sessions over four weeks

Max delegates = 14

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stressed people talking at a table

“I’d like to book Richard for a keynote or webinar”

Give them an unforgettable talking point experience

Online or in real life

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person working on a laptop from home

“I’m self-funding, what's the best course for me?”

Give yourself The Listening Advantage, on our Open Courses

Two-hour weekly online sessions for four weeks

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Listen, Understand, Influence

What makes our courses different?

They're informed by the experience of British Government hostage negotiators. Expect 99% practical application, 1% theory.

Meet our negotiators

What’s our training style?

Lots of practical exercises and role-play. Expect to be entertained, challenged and surprised.

See clients who’ve enjoyed it

What do we expect from you?

The skills we teach give you access to a person’s mindset without their knowledge. This puts you in a privileged position to influence their actions.

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Hg capital logo
“This training is profoundly practical and popular. People are really keen to attend and are able to use the tools successfully the next day.”
Lou Baran, Chief People Officer, H G Capital
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