High-impact communication skills
from hostage negotiator Richard Mullender
We’re expert in remote conversation.
You can be too.
Develop your people with our negotiation training and communication courses
Informed by Richard Mullender's experience, we teach a unique skillset. We’ll equip you with skills that fuse business acumen with listening skills learned in life or death situations.
The first-hand lessons our trainers have learned from hostage negotiation and in the business arena, fuel everything we teach. We'll teach you to listen, understand and influence; giving you a distinct business advantage.
Our courses
We’re all taught to talk. Very few of us are taught to listen. And yet all effective communication starts with listening. Packed with fascinating exercises to help embed new skills, these courses redress the balance.
Corporate training
Looking for on-site team training, custom training, or an intensive weekend? Explore our comprehensive corporate training offering.
We’re running all our upcoming training courses as Virtual Workshops until the COVID restrictions are lifted.
Open courses
Looking to attend an open course in London or Manchester as an individual delegate? Or with a small group of colleagues?
We’re running all our upcoming open courses as Virtual Workshops until the COVID restrictions are lifted.
What makes our courses different?
They're informed by the experience of British Government hostage negotiators. Expect 99% practical application, 1% theory.
Meet our negotiatorsWhat’s our training style?
Lots of practical exercises and role-play. Expect to be entertained, challenged and surprised.
Download our course guideWhat do we expect from you?
The skills we teach give you access to a person’s mindset without their knowledge. This puts you in a privileged position to influence their actions.
Learn more
“This training is profoundly practical and popular. People are really keen to attend and are able to use the tools successfully the next day.”More from our clients
