Boost your team's success rate
with hostage negotiation skills

Our Courses

We've worked with

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Our Training

We’re all taught to talk. Very few of us are taught to listen. And yet all effective communication starts with listening. Packed with fascinating exercises to help embed new skills, our training redresses the balance.

“I want to train my team in listening and negotiation skills”

Give your team The Listening Advantage with a corporate-fit course

Eight hours - flexible delivery to suit your team

Max delegates = 14

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“I’m self-funding, what's the best training for me?”

Give yourself The Listening Advantage on our Open Course

Two-hour weekly online sessions for four weeks

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Our Keynotes

Looking for a memorable speaker who’ll entertain, challenge, and teach? Someone who will enliven and engage even the most challenging audience?
We have both the man, and the woman.

Listen like a hostage negotiator from Scotland Yard

With your host Richard Mullender

Don’t leave success in negotiation to chance. Richard will show your audience how to pick up unintentional insights. Insights we all give away, all the time.

Book Richard

Pitch like a hostage negotiator from Ad Land

With your host Katie Bleach

Fuse hostage negotiation insights with advertising industry know-how and what do you give your team? The power to craft the ultimate pitch.

Book Katie

Listen, Understand, Influence

What makes our courses different?

They're informed by the experience of British and US Government hostage negotiators. Expect 99% practical application, 1% theory.

Meet our negotiators

What’s our training style?

Lots of practical exercises and role-play. Expect to be entertained, challenged and surprised.

See clients who’ve enjoyed it

What do we expect from you?

The skills we teach give you access to a person’s mindset without their knowledge. This puts you in a privileged position to influence their actions.

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“This training is profoundly practical and popular. People are really keen to attend and are able to use the tools successfully the next day.”
Lou Baran, Chief People Officer, H G Capital
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