What we do

Informed by Richard Mullender's experience, we’ve developed a unique skillset that fuses life or death listening skills with business acumen.

The first-hand lessons our trainers have learned as hostage negotiators and in the business arena, fuel everything we teach. We'll teach you to listen, understand and influence; giving you a distinct business advantage.

Richard Mullender
Richard Mullender, Founder of The Listening Institute.

We've worked with

Bank of england logo
FBI logo
BAE systems logo
Hg capital logo
KPMG logo
University of Cambridge logo
PwC logo
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Why you should invest in our training – in just 90 seconds.

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Our courses

We’re all taught to talk. Very few of us are taught to listen. And yet all effective communication starts with listening. Packed with fascinating exercises to help embed new skills, these courses redress the balance.

Corporate training

people attending a corporate course

Looking for on-site team training, custom training, or an intensive weekend? Explore our comprehensive corporate training offering.

Open courses

people attending an open course

Looking to attend an open course in London or Manchester as an individual delegate? Or with a small group of colleagues?

What makes our courses different?

They are all taught exclusively by British Government hostage negotiators. Expect 99% practical application, 1% theory.

Meet our negotiators

What’s our training style?

Lots of practical exercises and role-play. Expect to be entertained, challenged and surprised.

Download our course guide

What do we expect from you?

The skills we teach give you access to a person’s mindset without their knowledge. This puts you in a privileged position to influence their actions.

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Hg capital logo
“This training is profoundly practical and popular. People are really keen to attend and are able to use the tools successfully the next day.”
Lou Baran, Chief People Officer, H G Capital
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