Transform your communication skills with hostage negotiator
Richard Mullender

Our Courses

We've worked with

Bank of england logo
House of commons logo
Hg capital logo
Google logo
KPMG logo
University of Cambridge logo
PwC logo
More clients

Our courses

We’re all taught to talk. Very few of us are taught to listen. And yet all effective communication starts with listening. Packed with fascinating exercises to help embed new skills, these courses redress the balance.

We’re running all our courses online until Covid restrictions are lifted.

person on a digital conference call

“I’m looking to train my team”

L&D: Give your team The Listening Advantage with a corporate-fit course

Two-hour weekly sessions for four weeks

Learn More
stressed people talking at a table

“How can I help my workforce tackle re‑entry anxiety?”

HR: Give them all affordable Lockdown-Lifting Listening Skills

One hour a week, for six weeks

Learn More
person working on a laptop from home

“I’m self-funding, what's the best course for me?”

Give yourself The Listening Advantage on our Open Courses

Two-hour weekly sessions for four weeks

Learn More

Listen, Understand, Influence

What makes our courses different?

They're informed by the experience of British Government hostage negotiators. Expect 99% practical application, 1% theory.

Meet our negotiators

What’s our training style?

Lots of practical exercises and role-play. Expect to be entertained, challenged and surprised.

See clients who’ve enjoyed it

What do we expect from you?

The skills we teach give you access to a person’s mindset without their knowledge. This puts you in a privileged position to influence their actions.

Learn more
Hg capital logo
“This training is profoundly practical and popular. People are really keen to attend and are able to use the tools successfully the next day.”
Lou Baran, Chief People Officer, H G Capital
More from our clients