To co-design your own training, we have some suggestions:
- Read through our downloadable course guide and highlight the skills and benefits that most resonate with you.
- Write a sentence of under 20 words summing up the single most important outcome you’d like from the course.
- If you have time, and you think it would be helpful, write a hierarchy of up to four additional outcomes.
- As well as listening skills you can specify the following modules:
- Preparation and Planning
- Dealing with Difficult People
- Negotiation and Persuasion skills
- Hostage Negotiation Scenario